COVID-19 PANDEMIC RELIEF NOTICE
In these unprecedented times, Val-Chris Investments. (VCI) is committed to keeping its customers informed about COVID-19 developments and potential financial relief options. The Federal Government along with many States have issued financial relief guidelines for specific categories of loans and for certain types of borrowers, who have been impacted by the COVID-19 Pandemic event. More specifically, these categories of loans may include FHA, VA, Fannie Mae, and Freddie Mac loans on residential properties occupied by natural person borrowers.
As described above, VCI does not service any loans that fall within these loan categories, as VCI is a private investment servicer. Also, please keep in mind that VCI is not your lender and does not own your loan. VCI services your private money loan for your lender, but VCI cannot make decisions for your lender. Only your lender, at their sole discretion, may agree to provide COVID- 19 related financial relief, such as a forbearance on your mortgage payments, but is not required to do so.
Please be advised that certain types of non-consumer loans, such as commercial loans, loans on more than 4 units, and loans to business entities, will likely not be eligible for forbearance or other financial relief.
To request a forbearance from your lender, you need to submit a written request consisting of the following documentation:
- A signed Hardship Letter explaining in detail: (A) the financial hardship you have suffered and your inability to make timely mortgage payments, and (B) how the Pandemic caused these monetary difficulties; and
- Documentation that proves you have been financially impacted by the Pandemic, including evidence of business closure, employment termination, lay off, or furlough, and any other documentary evidence of income loss resulting from the
You may submit your Hardship Letter and supporting Documentation to Val-Chris Investments Inc., by: (A) mail to Val-Chris Investments, Inc., Attention: Servicing Department, 2601 Main St. Suite 400, Irvine, CA 92614; (B) email to firstname.lastname@example.org; or (C) fax to 949-252-0154. VCI will immediately forward your written request to your lender and will let you know if your lender requires additional information and/or documentation.
To all borrowers, if you have any questions regarding this Notice, you may call VCI’s Customer Service Department during our regular business hours at 833-764-1658, Mon – Fri, 9:00 a.m. – 5:00 p.m.
You can contact HUD’s interactive voice system at 1-800-569-4287 or find a HUD-certified housing counseling agency by following this link.
IMPORTANT NOTICE TO ALL BORROWERS: IF YOU OR YOUR ACCOUNT ARE SUBJECT TO PENDING BANKRUPTCY PROCEEDINGS, OR IF YOU RECEIVED A BANKRUPTCY DISCHARGE ON THIS DEBT, THIS STATEMENT IS FOR INFORMATIONAL PURPOSES ONLY AND IS NOT AN ATTEMPT TO COLLECT A DEBT. IF YOU ARE NOT IN BANKRUPTCY OR DISCHARGED OF THIS DEBT, BE ADVISED THAT VCI IS A DEBT COLLECTOR AND IS ATTEMPTING TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.